When you are returning products, you should return them to us by one of the methods set out below, with proof of purchase (receipt or dispatch notes) You must contact us on the day of receipt of delivery if there is a problem with your garment, the garment must be returned straight back to us. If there is any evidence that the garment has been worn then there will be no exchange or refund given. All of our garments are checked before dispatch to ensure that they reach you in perfect condition. All garments must be returned straight back us via recorded (signed for) delivery. Any garment returned to us after 7 days will not be refunded or exchanged. Sale Items are Non Refundable, only an exchange will be given to the value of the original sale price but again you must contact Sarah Banks as soon as you receive the dress if there is a problem with the garment.
If the garment is not in stock in the colour you want to purchase then we will make the garment for you. We will contact you first and let you know that the garment has to be made, we will require your bust, waist and hip measurements, you must ensure your measurments are correct as garments that are made to order are non refundable.
If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you retain some proof of postage in the event that the products go missing, as products remain your responsibility and property until we receive them.
If you believe any of our products to be of an unsatisfactory quality please immediately contact Customer Services and treat your product with the utmost care. Nothing mentioned in these terms and conditions affects your statutory rights.